Order Cancellation, Return & Refund Policy

At Yes Towels, customer satisfaction is important to us. Please read the following policy carefully before placing an order.

Product Return & Replacement – Accepted Cases

Returns or replacements are accepted only under the following conditions:

• Delivered product is damaged or defective
• Incorrect product delivered
• Missing parts or items in the delivered product

Product Return & Replacement – Not Accepted Cases

Returns or replacements will not be accepted if:

• Product is washed, used, worn, or damaged after delivery
• Product is not in its original condition with tags and packaging intact
• Products sold as combos or sets are returned individually
• Return is requested due to personal preference or dissatisfaction
• Damage is caused by customer mishandling
• Replacement is unavailable due to stock limitations

Products damaged by the customer are non-refundable.

Refund Policy

• Self-damaged products are not eligible for refund or replacement.
• All products undergo quality checks before dispatch.
• Refunds are initiated only after the returned product reaches our warehouse and passes inspection.
• Refunds are processed to the customer's bank account.
• Customers must share their bank details with our support team via phone or email.
• For Cash on Delivery (COD) orders, refunds are processed via NEFT bank transfer.
• Refunds are completed within 10–12 working days.
• If return pickup service is unavailable at the customer's location, the customer must courier the product to our address. Courier charges will be deducted from the refund amount.

Returning a Product

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery:

• Phone: +1 215-538-5230
• Email: yestowels@gmail.com
• Location: Chalfont, PA

Please ensure the product is returned with original tags and packaging intact.

Shipping Policy

Yes Towels is committed to delivering your order safely and on time.

• Orders are shipped throughout the week except Sundays and public holidays.
• We ship using reputed shipping partners to ensure secure delivery.
• Shipping charges are calculated individually for each product and added accordingly for multiple items.
• All prices are inclusive of applicable taxes unless stated otherwise.

Delivery Timeline

• Orders are dispatched within 3 working days of order confirmation.
• Estimated delivery time is 4–10 working days.
• Orders are delivered to the address provided at checkout.

Damaged or Tampered Package

If the package appears damaged or tampered with at the time of delivery:

• Please refuse to accept the package
• Contact our customer support immediately with your Order ID
• A replacement will be arranged at no additional cost

Cancellation Policy

• Orders can be cancelled before dispatch.
• To cancel an order, contact us at +1-215-538-5230 or email yestowels@gmail.com.
• Orders cancelled before dispatch are eligible for a full refund.
• Customers can check their order status from My Account.